Refund Policy
This Refund Policy applies to ticket purchases and related transactions made through www.swarmparty.com or any authorized SwarmParty ticketing channel operated by or on behalf of Swarm Movement. All official SwarmParty tickets are sold through The Streets App platform. Any tickets purchased, obtained, resold, or transferred through any unauthorized third-party website, seller, platform, or source may be considered fake, invalid, and non-refundable. By purchasing a ticket, you agree to this Refund Policy.
1. Authorized Ticket Platform
All official SwarmParty tickets are sold through The Streets App platform or any other ticketing channel expressly authorized by Swarm Movement in writing. Tickets purchased from unauthorized third-party sellers, resale platforms, social media accounts, private sellers, or any source not approved by Swarm Movement may be fake, invalid, denied at entry, and ineligible for any refund, credit, transfer, or replacement.
Swarm Movement is not responsible for losses, disputes, payment issues, fraud, invalid tickets, denied entry, or other problems arising from tickets purchased or obtained through unauthorized sources
2. General Refund Rule
Unless otherwise stated for a specific event, all ticket sales are final and non-refundable. Tickets are purchased for a specific event, date, time, and venue, and the buyer is responsible for reviewing all event details before completing the purchase.
Refunds will not be issued for failure to attend, change of plans, travel issues, illness, personal scheduling conflicts, mistaken purchases, duplicate purchases caused by user error, refusal of entry due to failure to comply with event or venue rules, or removal from an event due to misconduct.
If a specific event has separate refund terms, those event-specific terms will apply to that event.
3. Event Cancellation
If SwarmParty cancels an event and does not reschedule it, we will provide the remedy required by applicable law, which may include a refund, credit, or transfer to another event. The method and timing of any refund, credit, or transfer will be communicated to ticket holders using the contact information provided at the time of purchase.
Processing fees, service fees, transaction fees, platform fees, or third-party charges may be nonrefundable unless required by law or specifically stated otherwise.
4. Event Rescheduling or Venue Changes
If an event is postponed, rescheduled, relocated, or materially changed, your ticket may remain valid for the new date, time, or venue. If SwarmParty chooses to offer refunds, credits, or transfers for a rescheduled or relocated event, we will provide instructions and any applicable deadline for submitting a request.
Failure to submit a refund request within the stated deadline may result in the ticket remaining valid for the rescheduled or relocated event only.
5. Lineup, Programming, and Experience Changes
SwarmParty events may involve artists, performers, DJs, hosts, vendors, community elements, programming, lighting, music, venue arrangements, or other experience-based features. Changes to lineup, programming, schedule, set times, event features, or general event atmosphere do not automatically entitle the ticket holder to a refund unless we expressly state otherwise
6. Denied Entry or Removal
No refund will be issued where a person is denied entry or removed from an event due to violation of our Terms and Conditions, suspected fraud, safety concerns, intoxication, disorderly conduct, harassment, discrimination, failure to comply with age restrictions, failure to present required identification, violation of venue policies, or other misconduct.
7. Transfer of Tickets
Tickets may be transferable only if permitted by Swarm Movement or by The Streets App platform. Unauthorized resale, duplication, commercial transfer, private sale, transfer through unofficial platforms, or fraudulent ticket activity may result in cancellation, denial of entry, and refusal of refund.
Swarm Movement does not guarantee, verify, or honor tickets purchased from unauthorized thirdparty sellers, resale platforms, social media accounts, or private individuals.
8. Refund Method and Timing
Approved refunds, where applicable, will generally be issued to the original payment method used at purchase. Refund timing may depend on the payment processor, bank, card provider, or ticketing platform. We are not responsible for delays caused by third-party processors or financial institutions.
Processing fees, service fees, transaction fees, platform fees, and other third-party charges may be deducted from or excluded from any refund unless required by law or expressly stated otherwise.
9. Chargebacks
Before initiating a chargeback or payment dispute, you agree to contact us at info@swarmparty.com so we may review and attempt to resolve the issue.
Improper or fraudulent chargebacks may result in cancellation of tickets, refusal of future service, restriction from future events, or other remedies available under law.
10. Contact for Refund Questions
For refund-related questions, please contact:
Swarm Movement
120 West 86th Street
New York, NY 10024
Email: info@swarmparty.com
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